What are your check-in/check-out times?
Check-in time is after 4:00 pm; check-out time is by 12:00 noon - local hotel time.
Do you charge a resort / amenity fee?
No, we do not.
Do you allow smoking / Vaping?
The Paramount Hotel is a 100% non-smoking property. A room recovery fee will be applied to the guest room should you choose to smoke.
Do you charge for high-speed wifi?
High-Speed Wifi is complimentary throughout the hotel
Do you have a fitness center?
No excuse to miss a workout with our 24-hour complimentary Fitness Center. Choose from a selection of Free-Weights, a Precor Glide Weight Trainer, two Precor Treadmills, a Precor Elliptical Trainer and a Stationary Bike.
Balance balls, yoga mats, medicine balls and exercise bands are also available for your use.
Do you have a business center?
Our Business Center is at your service 24-hours a day. Take advantage of three complimentary computer workstations, a scanner and a printer. Perfect for printing boarding passes or directions and checking e-mail.
Do you have a pool?
We do not have a pool.
Do you allow pets?
Pets of any type or size are not allowed in the hotel.
who do i contact for a 'lost + found' item?
Our online Lost + Found form is the easiest and most efficient way to report lost items. Once you submit information on this form, you will receive immediate confirmation that your form has been successfully entered into our tracking system for processing. Your item will be reviewed by Lost and Found personnel during regular business hours.
Do you have room service?
Due to Covid precautions, room service is currently unavailable.
What is your cancellation policy?
Reservations must be cancelled 48 hours prior to arrival to avoid a one night room and tax charge.
Suites must be cancelled 72 hours prior to arrival to avoid a one night room and tax charge.
For Pre-Paid / Non-Refundable rates - No changes or cancellations allowed. Yes, really. No changes or cancellations allowed. Please be sure of your plans before booking. Reservations will be charged for the full stay's room & tax at time of booking.
What do i need to check in?
A valid credit card with an embedded chip and corresponding identification is required upon check-in.
What is the minimum age requirement to check into the room?
18 years of age
SOMEONE ELSE IS PAYING FOR MY ROOM. CAN YOU SEND ME A CREDIT CARD AUTHORIZATION FORM?
To arrange payment for a guest's stay, contact the front desk at firstname.lastname@example.org for a secure Credit Card Authorization link. We require this form to be completed at least 24-hours in advance of the guest's arrival date. The guest will still be required to provide a credit card upon check-in for any charges that are not covered by you and noted as such on the form.
Will your rooms allow rollaways or cribs/pack-n-play? Is there a charge?
Cribs/Pack-n-Plays are available complimentary
Rollaway beds are available for an additional $15 per night. Please note - Deluxe Queen / Queen and Balcony Queen / Queen rooms are unable to accommodate rollaway beds due to fire safety regulations.
To request a crib/pack-n-play or rollaway bed in advance please email email@example.com
Do you have ADA accessible rooms?
Do you have connecting rooms?
Yes, the following are room types that are able to connect.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system.
Can i have someone check into my room before I arrive?
To be allowed access to a guestroom at any time during your stay, they would need to be listed on the reservation and provide matching identification.
You can add any additional guest names in the Special Requests + Additional Guest Names comment section when completing your reservation through our website or reach out to the firstname.lastname@example.org to add for you.
How much is parking?
Valet Parking Services is temporarily suspended.
A self-park option is currently available through the hotel for $25, per night, per vehicle, at an offsite parking garage next to the hotel. Please check-in with the Front Desk upon arrival for parking instructions and an assigned spot. Limited availability.
ARE THERE ANY RESTRICTIONS FOR VALET PARKING?
We are unable to valet some oversize vehicles and motorcycles. Please call to confirm if possible or see parking attendant for other local parking options.
What are your cross streets?
We are located on SW Taylor between Park & 9th
can i take public transportation to the hotel?
The MAX light rail provides convenient round-trip transportation from the Portland International Airport ($2.50 each direction). Board the train outside of baggage claim, then exit at the 10th Avenue & Galleria stop. The Paramount Hotel is two blocks south. Portland International Airport's website also provides alternative ground transportation options to the downtown area.
DO YOU HAVE A SHUTTLE SERVICE?
No, we do not.
Blue Star Shuttle offers airport pick up from PDX to downtown hotels, including ours, leaving every 30 mins from Island #3 North for $14 one-way per person.
CAN WE STORE OUR BAGS WITH YOU?
Yes, our staff will be happy to store your bags for you if your room isn't ready when you arrive or after checkout to do some last minute exploring.
Can I receive package deliveries to the hotel?
We will gladly receive and store packages on your behalf.
Your first package we receive will be complimentary. There will be a $5 handling/storage charge for every package received thereafter on your behalf, prior to, during and after your stay. Please make sure your package is addressed to yourself C/O The Paramount Hotel with your arrival date noted.
I want to send a gift (Flowers, Wine, etc.)to the room. How do I do this?
What are the hours of the restaurant and bar?
Swine - Moonshine + Whiskey Bar - temporarily closed
Breakfast - 7 am - 10 am (New!)
Dinner + Small Plates - 4 pm - 10 pm
Swank Restaurant - remains closed
Do you need reservations at the restaurant?
Swank is temporarily closed. Swine does not require reservations.
Can they accommodate large parties?
What types of credit cards do you accept?
A valid credit card with an embedded chip and corresponding identification is required upon check-in. We are happy to accept the following cards:
who can i contact for questions regarding my charges?
WHAT IS THE HOTEL TAX FOR PORTLAND?
Hotel taxes total are currently 15%
Do you offer special group rates?
How large of a meeting can your space accommodate?
Seated, using full rounds, 40 people.
Reception style, 60 people.